Privacy Policy

Introduction

Draycott Osteopathy is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data.

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Information We Collect

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1. Personal Information: We collect personal information that you provide to us, such as your name, address, phone number, email address, date of birth, and medical history.

2. Payment Information: We collect payment details necessary for processing your transactions, including credit/debit card information and billing addresses.

3. Usage Data: We collect information about how you interact with our website, including IP addresses, browser types, and pages visited.

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How We Use Your Information

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1. To Provide Services: We use your personal information to deliver the services you have requested, including booking appointments, providing treatments, and managing your health records.

2. Communication: We use your contact information to send appointment reminders, respond to inquiries, and provide updates about our services.

3. Billing and Payments: We use your payment information to process transactions and manage billing.

4. Improving Services: We analyze usage data to enhance the functionality and user experience of our website and services.

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How We Share Your Information

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1. With Your Consent: We may share your information with other healthcare providers or third parties with your explicit consent.

2. Service Providers: We may share your information with third-party service providers who assist us in operating our business, such as payment processors and IT support.

3. Legal Obligations: We may disclose your information if required by law or in response to legal processes, such as court orders or subpoenas.

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Data Security

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We implement a variety of security measures to protect your personal information. These include encryption, access controls, and secure storage to prevent unauthorized access, alteration, disclosure, or destruction of your data.

Data Retention

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We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

Your Rights

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You have the right to:

1. Access: Request a copy of the personal information we hold about you.

2. Rectification: Request corrections to any inaccurate or incomplete information.

3. Deletion: Request the deletion of your personal information, subject to certain legal exceptions.

4. Objection: Object to the processing of your personal information under certain circumstances.

5. Data Portability: Request the transfer of your personal information to another service provider.

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Cookies and Tracking Technologies

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Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze usage. You can control the use of cookies through your browser settings.

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Changes to This Privacy Policy

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We may update this Privacy Policy from time to time. Changes will be posted on our website with the effective date. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

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If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

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Draycott Osteopathy
36 Station Road, Draycott, Derby, DE72 3QB

07540 320 358
info@draycottosteopathy.co.uk

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Thank you for choosing Draycott Osteopathy. We are committed to protecting your privacy and ensuring the security of your personal information.